VPS Cancellation & Refund Policy
Last updated 15 October 2026 · S Ward Host Ltd. (trading as BinaryFall)
This policy covers VPS services. Game-server services are covered by our Refund Policy. Read it alongside the VPS Service Terms.
1. Your statutory right to cancel (consumers, UK & EU)
If you buy as a consumer, you have 14 days from the day the contract is made to cancel without giving a reason, under the UK Consumer Contracts Regulations 2013 and, in the EEA, the EU Consumer Rights Directive.
- To cancel, email support@binaryfall.com from your account address with the words “I wish to cancel my contract” and the VPS concerned, or open a ticket. Any clear statement works.
- We confirm receipt and refund to your original payment method within 14 days of being told.
If your VPS has already been set up
We set up each VPS by hand after you pay. At checkout you ask us to start supplying the service during the 14 days, and you confirm that you understand this. If you then cancel, you keep your right to cancel, and we may charge a proportionate amount for the service you used up to the time you told us. We refund the rest.
This section applies to consumers. If you buy as a business, the statutory cooling-off period does not apply.
2. No separate money-back guarantee
The 72-hour money-back guarantee on our game servers does not apply to VPS services unless it is stated at checkout for your order. Your statutory rights in sections 1 and 4 always apply.
3. Cancelling and stopping renewals
- You can cancel at any time by contacting support@binaryfall.com or opening a ticket from your account address. Cancelling stops future renewals, and your VPS stays up until the end of the period you have paid for, unless you ask us to end it sooner.
- If we cannot deliver the VPS you ordered, you get a full refund of what you paid.
- Outside the cooling-off period, we do not refund part-used billing periods.
- Cancelled and deleted VPS data is erased. Take a copy of anything you need before the VPS ends.
4. If something is faulty
Separately from any cooling-off period, a service must be provided with reasonable care and skill and match what we told you about it (UK Consumer Rights Act 2015, and the EU Digital Content Directive in the EEA). If your VPS does not do what we said, tell us. We try to fix it first, and if we cannot fix it in reasonable time you may be entitled to a price reduction or a refund. These rights cannot be signed away.
5. How to request a refund
Open a ticket, or email support@binaryfall.com from your account address with the VPS you want refunded. Approved refunds go back to your original payment method, in the currency you were charged. They normally appear within 5–10 business days, depending on your bank. We never charge a fee for a refund.
6. Terminated VPS and chargebacks
- A VPS we terminate for breaking the VPS Use Agreement is not refunded for the unused term. Your statutory rights are not affected.
- Please contact us before you open a bank dispute. Most cases are solved faster directly. A VPS may be suspended while a chargeback is investigated.
7. Questions
Anything about a cancellation, refund or your consumer rights: support@binaryfall.com. S Ward Host Ltd., registered in England & Wales, trading as BinaryFall.